Privacy Policy

1. Introduction

East Marvel LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services. By using our site or providing your information, you consent to the practices described in this policy.

2. Information We Collect

We may collect information you provide directly, such as when you contact us by email, fill out a contact or inquiry form, book a tour, or subscribe to our communications. This may include:

• Name, email address, and phone number
• Travel preferences, dates, and destination interests
• Payment and billing information (processed securely by our payment providers)
• Passport or identification details when required for bookings

We may also automatically collect certain technical information when you visit our website, such as IP address, browser type, and pages visited, to improve our site and services.

3. How We Use Your Information

We use the information we collect to:

• Process inquiries and bookings and provide travel services
• Route you to the appropriate East Marvel regional travel team
• Send confirmations, updates, and customer support communications
• Improve our website, services, and customer experience
• Send marketing communications (with your consent, where required)
• Comply with legal obligations and protect our rights

4. Sharing of Information

We may share your information with third parties only as necessary to provide our services, including travel suppliers (hotels, guides, transport), payment processors, and service providers who assist our operations. We do not sell your personal information. We may disclose information when required by law or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we will securely delete or anonymize your data.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, object to or restrict certain processing, or request data portability. To exercise these rights or ask questions about your data, please contact us using the details below.

8. Cookies and Tracking

This website sets no advertising or cross-site tracking cookies and runs no third-party analytics. The only browser storage it uses is a single flag remembering that you have dismissed our cookie notice. Some embedded resources (such as web fonts) are loaded from their providers when a page needs them. Our regional East Marvel sites use additional essential, tab-local storage for features like trip lists, inquiry drafts, and chat — described in their own privacy policies. You can clear or block storage at any time through your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites, including our separately deployed East Marvel regional travel websites. We are not responsible for the privacy practices of third-party sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and indicate the date of the last revision. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or your personal data, please contact us at contact@eastmarvel.com or WhatsApp: +1 201 240 4890.